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  1. Thanks for the reminder! I’m remembering Marshall Rosenberg’s quote about “those who are in greatest need of empathy can be hardest to give it to …” Or something along those lines. Next time I think someone looks “grumpy” or speaks to me in a voice I don’t like, I hope I’ll remember your picture and listen out for their heart instead to take a guess at what might be up for them right now.

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